jkhy-20200504
HENRY JACK & ASSOCIATES INC00007791522020Q3false00007791522020-05-042020-05-04

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 8-K
CURRENT REPORT
Pursuant to Section 13 or 15(d) of the
Securities Exchange Act of 1934
Date of Report (Date of earliest event reported): May 4, 2020
JACK HENRY & ASSOCIATES, INC.
(Exact name of Registrant as specified in its Charter)
Delaware0-1411243-1128385
(State or other jurisdiction of incorporation)
(Commission File Number)
(IRS Employer Identification No.)

663 Highway 60, P.O. Box 807, Monett, MO 65708
(Address of Principle Executive Offices) (Zip Code)

417-235-6652
(Registrant’s telephone number, including area code)

N/A
(Former name, former address and former fiscal year, if changed since last report)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:
Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a.-12)
Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
Pre-commencement communications pursuant to Rule 13e-4 (c) under the Exchange Act (17 CFR 240.13e-4(c))

Title of each classTicker symbol(s)Name of each exchange on which registered
Common Stock, $0.01 par valueJKHYNasdaq Global Select Market

Indicate by check mark whether the registrant is an emerging growth company as defined in as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).

Emerging growth company

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.





Item 2.02
Results of Operations and Financial Condition.
On May 4, 2020, Jack Henry & Associates, Inc. issued a press release announcing fiscal 2020 third quarter and fiscal year-to-date results, the text of which is attached hereto as Exhibit 99.1.

Item 9.01
Financial Statements and Exhibits.
(d) Exhibits 
        99.1 Press release dated May 4, 2020




SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
JACK HENRY & ASSOCIATES, INC.
(Registrant)
Date:May 4, 2020/s/ Kevin D. Williams
Kevin D. Williams
Chief Financial Officer and Treasurer


Document


Jack Henry & Associates, Inc.Kevin D. Williams
Press ReleaseChief Financial Officer
(417) 235-6652

FOR IMMEDIATE RELEASE

Jack Henry & Associates, Inc. Reports Third Quarter Fiscal 2020 Results

Year-to-date summary:
GAAP revenue increased 11% and operating income increased 13% for the nine months ended March 31, 2020.
Non-GAAP adjusted revenue increased 9% and adjusted operating income increased 7% for the nine months ended March 31, 2020.
GAAP EPS was $3.06 and $2.72 per diluted share for the nine months ended March 31, 2020 and 2019, respectively.

Third quarter summary:
GAAP revenue increased 13% and operating income increased 20% for the quarter.
Non-GAAP adjusted revenue increased 9% and adjusted operating income increased 6% for the quarter.
GAAP EPS was $0.96 per diluted share for the quarter, compared to $0.77 in the prior year quarter.

Full-year fiscal 2020 GAAP guidance:
Revenue  $1,695 to $1,702 million
EPS  $3.83 to $3.85

Fourth quarter fiscal 2020 GAAP guidance:
Revenue  $408 to $415 million
EPS  $.77 to $.79

Monett, MO, May 4, 2020 - Jack Henry & Associates, Inc. (NASDAQ: JKHY), a leading provider of technology solutions and payment processing services primarily for the financial services industry, today announces results for the third quarter of fiscal 2020 and discusses its response to the novel coronavirus (COVID-19) pandemic.

According to David Foss, President and CEO, “We are very pleased to report another record quarter of revenue, operating income and net income. We continued to see strong demand for our Jack Henry technology solutions through the third fiscal quarter and total sales bookings are now running 12% ahead of last year’s record pace. As we look forward to the coming months, we do expect some impact on sales bookings and revenue due to COVID-19, but there is no way for us to fully predict the impact on our business or our customers. With that in mind we will continue to focus on taking care of our associates and customers, while at the same time maintaining our strong financial position and preparing for continued growth in the future. I would like to thank all of our associates for their commitment to our customers during these challenging times. Since the onset of this pandemic, the Jack Henry team has moved mountains to address the unprecedented needs of our customers while at the same time demonstrating unwavering commitment to each other and our communities. They have weathered this storm with grace and passion.”

GAAP Results for the Quarter and Year to Date
Revenue for the quarter ended March 31, 2020 increased to $429.4 million, which is 13% growth over the third quarter of fiscal 2019. Operating income increased 20% to $91.9 million and net income increased 25% to $73.9 million, or $0.96 per diluted share, compared to the third quarter of fiscal 2019. The increases in operating income and net income were primarily driven by organic growth in both our services and support and processing lines of revenue and higher deconversion fees quarter over quarter.
For the nine months ended March 31, 2020, revenue increased to $1,286.5 million, which is 11% growth over the nine months ended March 31, 2019. Operating income increased 13% over the prior year-to-date period to $303.8 million. Net income totaled $235.3 million, or $3.06 per diluted share, an increase of 12% compared to the nine months ended March 31, 2019. The increase in operating income was driven by organic growth in both our services and support and processing lines of revenue and higher deconversion fees in the year-to-date period over the prior year-to-date period. The increase in net income is primarily attributable to the growth in both our lines of revenue and higher deconversion fees discussed above, partially offset by the increase in effective tax rate compared to the prior-year period.
Page 1

JKHY Reports Third Quarter Fiscal 2020 Results
May 4, 2020


Non-GAAP Results for the Quarter and Year to Date
For the quarter ended March 31, 2020, adjusted revenue increased 9% to $404.3 million and adjusted operating income increased 6% to $73.1 million, compared to the prior-year quarter.
For the nine months ended March 31, 2020, adjusted revenue increased 9% to $1,234.4 million and adjusted operating income increased 7% to $264.3 million compared to the nine months ended March 31, 2019 (see Non-GAAP Impact of Deconversion Fees, Acquisition, and Disposals on page 4).
Operating Results
Revenue, operating expenses, operating income, and net income for the three and nine months ended March 31, 2020, as compared to the three and nine months ended March 31, 2019, were as follows:
Revenue (Unaudited)
(In Thousands)Three Months Ended
March 31,
% ChangeNine Months Ended
March 31,
% Change
2020201920202019
Revenue
Services & Support$270,204  $234,123  15 %$804,216  $718,014  12 %
Percentage of Total Revenue63 %62 %63 %62 %
Processing159,202  146,241  %482,314  441,168  %
Percentage of Total Revenue37 %38 %37 %38 %
Total Revenue$429,406  $380,364  13 %$1,286,530  $1,159,182  11 %

Total revenue increased 13% for the third quarter of fiscal 2020 compared to the same period last year. The increased revenue in the services and support line for the third quarter of fiscal 2020 was primarily driven by the growth in data processing and hosting fees, as well as increased software usage revenue, and higher implementation fees primarily related to our private cloud offerings, quarter over quarter. The increase in processing revenue was mainly driven by increased transaction volumes within card processing and the associated fee revenue, as well as higher remittance fees and growth in mobile processing, quarter over quarter. Deconversion fees, which are included within services and support, increased $14.7 million compared to the third quarter of the prior year. Excluding deconversion fees from both periods, and revenue from the fiscal 2020 acquisition, total adjusted revenue increased 9% for the third quarter of fiscal 2020 compared to the same quarter of fiscal 2019.
Total revenue increased 11% for the nine months ended March 31, 2020 compared to the same period last year. For the nine months ended March 31, 2020, deconversion fees increased $22.8 million compared to the prior year-to-date period. Excluding deconversion fees from both periods and revenue from the fiscal 2020 acquisition, total adjusted revenue increased 9%. The increase in the services and support line was primarily driven by the growth in data processing and hosting fees, as well as increased software usage revenue, and higher implementation fees primarily related to our private cloud offerings when compared to the prior year-to-date period. All components of processing revenue increased for the year-to-date period, with increased transaction volumes within card processing and the associated fee revenue being the largest driver.
For the third quarter of fiscal 2020, core segment revenue increased 12% to $146.4 million from $130.6 million in the third quarter of fiscal 2019. Payments segment revenue increased 11% to $150.4 million, from $135.5 million in the same quarter last year. Revenue from the complementary segment increased 16% to $118.7 million in the third quarter of fiscal 2020 from $102.1 million in the same quarter of fiscal 2019. Revenue in the corporate and other segment increased to $13.9 million, from $12.2 million in the third quarter of fiscal 2019.
For the nine months ended March 31, 2020, revenue in the core segment increased 10% to $440.7 million, compared to $399.5 million for the nine months ended March 31, 2019. Payments segment revenue increased 11% to $452.2 million from $407.7 million for the prior year-to-date period. Complementary segment revenue increased 12% to $349.3 million, up from $311.0 million in the prior year-to-date period. Revenue from the corporate and other segment increased 8% to $44.3 million for the nine months ended March 31, 2020 from $41.0 million for the nine months ended March 31, 2019.

Page 2

JKHY Reports Third Quarter Fiscal 2020 Results
May 4, 2020


Operating Expenses and Operating Income
(Unaudited, In Thousands)Three Months Ended
March 31,
% ChangeNine Months Ended
March 31,
% Change
2020201920202019
Cost of Revenue$258,571  $235,594  10 %$753,629  $682,990  10 %
Percentage of Total Revenue60 %62 %59 %59 %
Research and Development28,308  23,442  21 %80,086  71,458  12 %
Percentage of Total Revenue%%%%
Selling, General, & Administrative47,391  44,682  %145,890  136,683  %
Percentage of Total Revenue11 %12 %11 %12 %
Loss on disposal of assets, net3,198  205  1,460 %3,095  183  1,591 %
Total Operating Expenses337,468  303,923  11 %982,700  891,314  10 %
Operating Income$91,938  $76,441  20 %$303,830  $267,868  13 %
Operating Margin21 %20 %24 %23 %

Cost of revenue increased 10% for the third quarter of fiscal 2020 compared to the third quarter of fiscal 2019, but decreased 2% as a percentage of revenue. Excluding costs related to deconversions and the fiscal 2020 acquisition, the adjusted cost of revenue increase was 9%. The increase was primarily due to higher costs associated with our card processing platform and higher personnel costs.
For the nine months ended March 31, 2020, cost of revenue increased 10% compared to the equivalent period of the prior year, but remained consistent as a percentage of revenue. Excluding costs related to deconversions and the fiscal 2020 acquisition, adjusted cost of revenue increased 10%. The increase was primarily due to higher costs associated with our card processing platform, increases in related revenue, and higher personnel costs.
Research and development expense increased 21% for the third quarter and 12% for the year-to-date period of fiscal 2020. This increase was primarily due to increased personnel costs. Headcount increased 3% at March 31, 2020 compared to a year ago. Research and development expense for the quarter increased 1% as a percentage of total revenue compared to the prior-year quarter. Year-to-date research and development expense remained consistent with the prior year-to-date period as a percentage of total revenue.
Selling, general, and administrative expense for both the third quarter and year-to-date period of fiscal 2020 increased mainly due to increased personnel costs primarily due to a 2% increase in headcount over the prior-year period and salary increases during the trailing twelve-month period. Selling, general, and administrative expense for the quarter and year-to-date period decreased 1% as a percentage of total revenue compared to the prior year-to-date period, when excluding the loss on disposal of assets, net.
For the third quarter of fiscal 2020, operating income increased 20% to $91.9 million, which is 21% of revenue, compared to $76.4 million, which was 20% of revenue in the third quarter of fiscal 2019. For the year-to-date period, operating income increased 13% to $303.8 million, which is 24% of revenue, compared to operating income of $267.9 million, which was 23% of revenue, for the nine months ended March 31, 2019.

Net Income
(Unaudited, In Thousands,
Except Per Share Data)
Three Months Ended
March 31,
% ChangeNine Months Ended
March 31,
% Change
2020201920202019
Income Before Income Taxes$91,970  $76,372  20 %$304,403  $268,045  14 %
Provision for Income Taxes18,115  17,120  %69,080  57,153  21 %
Net Income$73,855  $59,252  25 %$235,323  $210,892  12 %
Diluted earnings per share$0.96  $0.77  25 %$3.06  $2.72  12 %

Provision for income taxes increased in the third quarter, with an effective tax rate at 19.7% of income before income taxes, compared to 22.4% for the same quarter of the prior year. The decrease in the effective tax rate in the third quarter of fiscal 2020 compared to the prior-year quarter was primarily due to the difference in uncertain tax positions released, with the lapsing of statute of limitations, between the two periods.
Page 3

JKHY Reports Third Quarter Fiscal 2020 Results
May 4, 2020


For the nine months ended March 31, 2020, provision for income taxes increased, with an effective tax rate at 22.7% of income before income taxes, compared to 21.3% for the same period last year. The increase to the Company's tax rate was primarily due to the difference in the tax benefits recognized from stock-based compensation between the two periods.

According to Kevin Williams, CFO and Treasurer, “We continue to have solid revenue growth, with the primary drivers being our private cloud offerings, transactional processing and digital. Every component of revenue increased for the quarter compared to the prior year with the only exception being license revenue which was down slightly and is due to the continued shift of our core customers migrating from in-house delivery to our private cloud. All three of our reported operating segments showed solid revenue growth for the quarter on both a GAAP and Non-GAAP basis. Our operating margins continue to show the impact of the additional costs related to the migration of our debit card customers to the new processing platform, which was primarily offset by margin expansion in our other operating segments. We had a loss on disposal of assets during the quarter which is a net number made of up a gain on the sale of our Houston, TX facility and the write-off of our investment in the Enterprise Risk Mitigation Solution (ERMS), which had a net negative impact of $.03 on reported earnings per share. I would like to thank all of our associates for taking care of themselves and our customers during these unusual times, they have all done a remarkable job.”

Non-GAAP Impact of Deconversion Fees, Acquisition, and Disposals
The table below shows our revenue and operating income (in thousands) for the three and nine months ended March 31, 2020 compared to the prior-year period, excluding the impacts of deconversion fees, the fiscal 2020 acquisition and the loss on disposal of certain assets, net.

(Unaudited, In Thousands)Three Months Ended March 31,% ChangeNine Months Ended March 31,% Change
2020201920202019
Reported Revenue (GAAP)$429,406  $380,364  13 %$1,286,530  $1,159,182  11 %
Adjustments:
Deconversion fees(22,781) (8,051) (45,384) (22,545) 
Revenue from fiscal 2020 acquisition(2,356) —  (6,787) —  
Non-GAAP Adjusted Revenue$404,269  $372,313  %$1,234,359  $1,136,637  %
.
Reported Operating Income (GAAP)$91,938  $76,441  20 %$303,830  $267,868  13 %
Adjustments:
Deconversion fees(21,512) (7,483) (41,960) (21,509) 
Operating (income)/ loss from fiscal 2020 acquisition(459) —  (697) —  
Loss on disposal of certain assets, net*3,157  —  3,157  —  
Non-GAAP Adjusted Operating Income$73,124  $68,958  %$264,330  $246,359  %

*This includes the write-off of the Company's investment in ERMS, partially offset by the gain on sale of the Company's Houston, TX facility.

Page 4

JKHY Reports Third Quarter Fiscal 2020 Results
May 4, 2020


The tables below show the segment break-out of revenue and cost of revenue for each period presented, as adjusted for the items above, and include a reconciliation to non-GAAP adjusted operating income presented above.

(Unaudited, In Thousands)Three Months Ended March 31, 2020
CorePaymentsComplementaryCorporate & OtherTotal
Revenue$146,440  $150,360  $118,664  $13,942  $429,406  
Deconversion Fees(10,810) (6,442) (5,255) (274) (22,781) 
Revenue from fiscal 2020 acquisition—  —  (2,356) —  (2,356) 
Non-GAAP Adjusted Revenue135,630  143,918  111,053  13,668  404,269  
Cost of Revenue66,141  80,836  48,691  62,903  258,571  
Non-GAAP Adjustments(334) (80) (1,197) (82) (1,693) 
Non-GAAP Adjusted Cost of Revenue65,807  80,756  47,494  62,821  256,878  
Non- GAAP Adjusted Segment Income$69,823  $63,162  $63,559  $(49,153) 
Research & Development28,308  
Selling, General, & Administrative47,391  
Loss on disposal of assets, net3,198  
Other Non-GAAP Adjustments(4,630) 
Non-GAAP Total Adjusted Operating Expenses331,145  
Non-GAAP Adjusted Operating Income$73,124  

(Unaudited, In Thousands)Three Months Ended March 31, 2019
CorePaymentsComplementaryCorporate & OtherTotal
Revenue$130,604  $135,491  $102,061  $12,208  $380,364  
Deconversion Fees(4,020) (2,187) (1,841) (3) (8,051) 
Non-GAAP Adjusted Revenue126,584  133,304  100,220  12,205  372,313  
Cost of Revenue63,977  68,700  45,733  57,184  235,594  
Non-GAAP Adjustments(276) (62) (373) 143  (568) 
Non-GAAP Adjusted Cost of Revenue63,701  68,638  45,360  57,327  235,026  
Non- GAAP Adjusted Segment Income$62,883  $64,666  $54,860  $(45,122) 
Research & Development23,442  
Selling, General, & Administrative44,682  
Loss on disposal of assets, net205  
Non-GAAP Total Adjusted Operating Expenses303,355  
Non-GAAP Adjusted Operating Income$68,958  
Page 5

JKHY Reports Third Quarter Fiscal 2020 Results
May 4, 2020




(Unaudited, In Thousands)Nine Months Ended March 31, 2020
CorePaymentsComplementaryCorporate & OtherTotal
Revenue$440,704  $452,151  $349,342  $44,333  $1,286,530  
Deconversion Fees(21,571) (13,478) (10,010) (325) (45,384) 
Revenue from fiscal 2020 acquisition—  —  (6,787) —  (6,787) 
Non-GAAP Adjusted Revenue419,133  438,673  332,545  44,008  1,234,359  
Cost of Revenue190,689  236,725  143,384  182,831  753,629  
Non-GAAP Adjustments(1,463) (234) (3,759) (201) (5,657) 
Non-GAAP Adjusted Cost of Revenue189,226  236,491  139,625  182,630  747,972  
Non- GAAP Adjusted Segment Income$229,907  $202,182  $192,920  $(138,622) 
Research & Development80,086  
Selling, General, & Administrative145,890  
Loss on disposal of assets, net3,095  
Other Non-GAAP Adjustments(7,014) 
Non-GAAP Total Adjusted Operating Expenses970,029  
Non-GAAP Adjusted Operating Income$264,330  

(Unaudited, In Thousands)Nine Months Ended March 31, 2019
CorePaymentsComplementaryCorporate & OtherTotal
Revenue$399,488  $407,706  $311,017  $40,971  $1,159,182  
Deconversion Fees(10,749) (6,533) (5,221) (42) (22,545) 
Non-GAAP Adjusted Revenue388,739  401,173  305,796  40,929  1,136,637  
Cost of Revenue183,481  199,506  131,731  168,272  682,990  
Non-GAAP Adjustments(330) (106) (454) (146) (1,036) 
Non-GAAP Adjusted Cost of Revenue183,151  199,400  131,277  168,126  681,954  
Non- GAAP Adjusted Segment Income$205,588  $201,773  $174,519  $(127,197) 
Research & Development71,458  
Selling, General, & Administrative136,683  
Loss on disposal of assets, net183  
Non-GAAP Total Adjusted Operating Expenses890,278  
Non-GAAP Adjusted Operating Income$246,359  

Page 6

JKHY Reports Third Quarter Fiscal 2020 Results
May 4, 2020


Balance Sheet and Cash Flow Review
At March 31, 2020, cash and cash equivalents increased to $109.5 million from $35.4 million at March 31, 2019.
Trade receivables totaled $212.1 million at March 31, 2020 compared to $190.8 million at March 31, 2019.
The Company had $55.0 million of borrowings at March 31, 2020 compared to $35.0 million at March 31, 2019.
Total deferred revenue increased to $226.4 million at March 31, 2020, compared to $207.9 million a year ago.
Stockholders' equity increased to $1,513.9 million at March 31, 2020, compared to $1,426.0 million a year ago.
Cash provided by operations totaled $276.5 million for the nine months ended March 31, 2020 compared to $233.4 million for the same period last year. The following table summarizes net cash (in thousands) from operating activities:
(Unaudited, In Thousands)Nine Months Ended March 31,
20202019
Net income$235,323  $210,892  
Depreciation38,812  34,722  
Amortization89,160  84,605  
Change in deferred income taxes9,082  3,287  
Other non-cash expenses14,783  8,834  
Change in receivables99,425  107,535  
Change in deferred revenue(168,066) (162,742) 
Change in other assets and liabilities(42,066) (53,764) 
Net cash provided by operating activities$276,453  $233,369  

Cash used in investing activities for the nine months ended March 31, 2020 totaled $153.4 million, compared to $148.0 million for the same period last year and included the following:
(Unaudited, In Thousands)Nine Months Ended March 31,
20202019
Payment for acquisitions, net of cash acquired$(30,376) $(19,981) 
Capital expenditures(39,563) (42,417) 
Proceeds from the sale of assets11,106  95  
Customer contracts acquired—  (20) 
Purchased software(6,133) (4,266) 
Computer software developed(87,284) (81,438) 
Purchase of investments(1,150) —  
Net cash from investing activities$(153,400) $(148,027) 
On July 1, 2019, the Company acquired all of the equity interest of Geezeo for $30,376, net of cash acquired. Geezeo is a Boston-based provider of retail and business digital financial management solutions.
Financing activities used cash of $107.2 million in the nine months ended March 31, 2020 and $81.4 million in the same period last year and included the following:
(Unaudited, In Thousands)Nine Months Ended March 31,
20202019
Borrowings on credit facilities$55,000  $35,000  
Repayments on credit facilities and financing leases(6) —  
Purchase of treasury stock(71,549) (21,276) 
Dividends paid(94,486) (87,970) 
Net cash from issuance of stock and tax related to stock-based compensation3,874  (7,138) 
Net cash from financing activities$(107,167) $(81,384) 

Page 7

JKHY Reports Third Quarter Fiscal 2020 Results
May 4, 2020



Use of Non-GAAP Financial Information
Generally Accepted Accounting Principles (GAAP) is the term used to refer to the standard framework of guidelines for financial accounting in the United States. GAAP includes the standards, conventions, and rules accountants follow in recording and summarizing transactions in the preparation of financial statements. In addition to reporting financial results in accordance with GAAP, we have provided certain non-GAAP financial measures, including adjusted revenue, adjusted operating income, adjusted segment income, adjusted cost of revenue, and adjusted operating expenses.
We believe non-GAAP financial measures help investors better understand the underlying fundamentals and true operations of our business. The non-GAAP financial measures presented eliminate one-time deconversion fees, contributions of the current fiscal year acquisition, and the one-time disposals of certain assets, all items which management believes are not indicative of the Company's operating performance. Such adjustments give investors further insight into our performance. For these reasons, management also uses these non-GAAP financial measures in its assessment and management of the Company's performance.
Any non-GAAP financial measures should be considered in context with the GAAP financial presentation and should not be considered in isolation or as a substitute for GAAP measures. Reconciliations of these non-GAAP financial measures to related GAAP measures are included.
COVID-19 Impact and Response
In March 2020, the World Health Organization declared the outbreak of a novel coronavirus (“COVID-19”) as a pandemic and the President of the United States declared the outbreak as a national emergency. As COVID-19 has rapidly spread, federal, state and local governments have responded by imposing restrictions, including widespread “stay-at-home” orders and travel limitations. Such restrictions have resulted in significant economic disruptions and uncertainty.
The health, safety, and well-being of our employees and customers is of paramount importance to us. We have established an internal task force composed of executive officers and other members of management to frequently assess updates to the COVID-19 situation and recommend Company actions. Based on guidance from the U.S. Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency, the Company was designated as essential critical infrastructure because of our support of the financial services industry. Our internal task force determined that a subset of our employees could not work remotely because job duties necessary for our business operations to run seamlessly required these employees to work on-site at our facilities. For employees in our data, statement processing and item processing centers who are required by their job responsibilities to be on location daily, we are offering enhanced compensation. We have offered remote working as a recommended option to employees whose job duties allow them to work off-site and have suspended all non-essential business travel until at least May 15, 2020. We have also updated the health benefits available to our employees by waiving out-of-pocket expenses related to testing and treatment of COVID-19. In addition, we plan to honor our 2020 summer internship program through virtual methods.
Customers
We are working closely with our customers who are scheduled for on-site visits to ensure their needs are met while taking necessary safety precautions when our employees are required to be at a customer site. Delays of customer system installations due to COVID-19 have been limited, and we have developed processes to handle remote installations when available. We expect these processes to provide flexibility and value both during and after the COVID-19 pandemic. We continue to work with our customers to support them during this difficult time, and, to that end, have waived certain late fees in connection with our products and services. We have also enhanced our lending service offerings to support the Paycheck Protection Program that was introduced by the Coronavirus Aid, Relief, and Economic Security (CARES) Act, which was signed into law on March 27, 2020. Even though a substantial portion of our workforce has worked remotely during the outbreak and business travel has been curtailed, we have not yet experienced significant disruption to our operations. We believe our technological capabilities are well positioned to allow our employees to work remotely for the foreseeable future without materially impacting our business.
Financial impact
Despite the changes and restrictions caused by COVID-19, the financial and operational impact on our business has been limited and our liquidity, balance sheet, and business trends remain strong. However, we are unable to accurately predict the future impact of COVID-19 due to a number of uncertainties, including further government actions, the duration and severity of the outbreak and the potential impact to our customers and vendors, as well as how the potential impact might affect future customer services and processing revenue. We will continue to monitor COVID-19 and its possible impact on the Company and to take steps necessary to protect the health and safety of our employees and customers.
Quarterly Conference Call
The Company will hold a conference call on May 5, 2020; at 7:45 a.m. Central Time and investors are invited to listen at www.jackhenry.com.
Page 8

JKHY Reports Third Quarter Fiscal 2020 Results
May 4, 2020


About Jack Henry & Associates, Inc.®
Jack Henry (NASDAQ: JKHY) is a leading provider of technology solutions primarily for the financial services industry. We are an S&P 500 company that serves approximately 8,700 clients nationwide through three divisions: Jack Henry Banking® supports banks ranging from community banks to multi-billion-dollar institutions; Symitar® provides industry-leading solutions to credit unions of all sizes; and ProfitStars® offers highly specialized solutions to financial institutions of every asset size, as well as diverse corporate entities outside of the financial services industry. With a heritage that has been dedicated to openness, partnership, and user centricity for more than 40 years, we are well-positioned as a driving market force in future-ready digital solutions and payment processing services. We empower our clients and consumers with the human-centered, tech-forward, and insights-driven solutions that will get them where they want to go. Are you future ready? Additional information is available at www.jackhenry.com.
Statements made in this news release that are not historical facts are "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Because forward-looking statements relate to the future, they are subject to inherent risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Such risks and uncertainties include, but are not limited to, those discussed in the Company's Securities and Exchange Commission filings, including the Company's most recent reports on Form 10-K and Form 10-Q, particularly under the heading "Risk Factors." Any forward-looking statement made in this news release speaks only as of the date of the news release, and the Company expressly disclaims any obligation to publicly update or revise any forward-looking statement, whether because of new information, future events or otherwise.

Page 9

JKHY Reports Third Quarter Fiscal 2020 Results
May 4, 2020



Condensed Consolidated Statements of Income (Unaudited)
(In Thousands, Except Per Share Data)Three Months Ended March 31,% ChangeNine Months Ended March 31,% Change
2020201920202019
REVENUE$429,406  $380,364  13 %$1,286,530  $1,159,182  11 %
EXPENSES    
Cost of Revenue258,571  235,594  10 %753,629  682,990  10 %
Research & Development28,308  23,442  21 %80,086  71,458  12 %
Selling, General, & Administrative47,391  44,682  %145,890  136,683  %
Loss on disposal of assets, net3,198  205  1,460 %3,095  183  1,591 %
Total Expenses337,468  303,923  11 %982,700  891,314  10 %
OPERATING INCOME91,938  76,441  20 %303,830  267,868  13 %
INTEREST INCOME (EXPENSE)    
Interest income197  155  27 %1,050  697  51 %
Interest expense(165) (224) (26)%(477) (520) (8)%
Total32  (69) (146)%573  177  224 %
INCOME BEFORE INCOME TAXES91,970  76,372  20 %304,403  268,045  14 %
PROVISION FOR INCOME TAXES18,115  17,120  %69,080  57,153  21 %
NET INCOME$73,855  $59,252  25 %$235,323  $210,892  12 %
Diluted net income per share$0.96  $0.77  $3.06  $2.72  
Diluted weighted average shares outstanding76,884  77,286  76,962  77,411  
Consolidated Balance Sheet Highlights (Unaudited)
(In Thousands)March 31,% Change
20202019
Cash and cash equivalents$109,514  $35,398  209 %
Receivables212,060  190,768  11 %
Total assets2,229,419  2,002,879  11 %
Accounts payable and accrued expenses$138,010  $106,866  29 %
Current and long-term debt55,247  35,000  58 %
Deferred revenue226,427  207,908  %
Stockholders' equity1,513,863  1,426,003  %

Page 10